Frequently asked questions (FAQs) from shipping, billing, customs, duties & taxes to e-commerce.
General Frequently Asked Questions
DHL Express does not serve the following countries:
Indian Ocean Territory
French Southern Territories
Heard & Mcdonald Islands
Saint Pierre & Miquelon
Tristan Da Cunha
US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
Shipments cannot be delivered to PO boxes. Shipments are delivered to the receiver’s address given by the shipper with a recipient's name.
Volumetric weight measures the dimensions of your shipment to derive a weight. DHL Express will compare this and the actual weight of your shipment and select the higher of the two to use as the final weight calculation.
You can visit your nearest DHL Express Service Point here.
Your contact information will only be used to connect you to the right DHL personnel. Your data is always kept private and is not shared for third-party use.