Help and Support
Help and Support
Advice for MyDHL+, packing, documentation customs clearance, and our official contact details.
International Shipping FAQs
Find answers to all your frequently asked questions about interational shipping, customs, duties and taxes, shipment documents as well as import, export rules and regulations for different countries.
General FAQs about DHL Express
- Ascension
- Bovet Island
- Indian Ocean Territory
- French Southern Territories
- Heard & Mcdonald Islands
- Pitcairn
- Saint Pierre & Miquelon
- Tajikistan
- Tristan Da Cunha
- US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
- Western Sahara
Shipments cannot be delivered to PO boxes. Shipments are delivered to the receiver’s address given by the shipper with a recipient's name.
By dimensional weight or actual weight of the shipment, whichever is higher.
DHL Express will measure the dimensional weight and compare this with the actual weight of your shipment and select the higher of the two to use as the final weight calculation.
To learn how dimensional weight is calculated.
You can visit your nearest DHL Express Service Point here.
Your contact information will only be used to connect you to the right DHL personnel. Your data is always kept private and is not shared for third-party use.
For 24/7 shipment queries, you can chat with us:
Live Chat
For in-person assistance, you can visit any of our DHL Express service points. Find a location near you.
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