DHL Express Commerce: How to manage your orders with e-commerce integration

In Thailand's rapidly evolving world of e-commerce, the key to success lies in efficiently managing various facets of your business. An e-commerce enterprise encompasses intricate moving parts, including inventory management, customer interactions, and shipping logistics. Streamlined shipping, an integral part of this complex web, must seamlessly align with other aspects to ensure long-term competitiveness in the e-commerce market. 

Enter DHL Express Commerce (DEC), a solution designed to revolutionise your e-commerce integration experience. Let's delve into the significance of integration and how DHL Express Commerce can transform your business operations.

What is DHL Express Commerce?

DHL Express Commerce stands as a transformative shipping solution by DHL Express to streamline your e-commerce journey. It's a comprehensive shipping tool designed to assist e-commerce enterprises in expanding their international reach while simplifying operations. 

Recognising the multifaceted nature of e-commerce operations, DHL Express has carefully designed DEC to cater to the unique demands of online businesses. DEC is not just another shipping tool - it's a comprehensive solution that harmoniously integrates with the best e-commerce platforms and marketplaces, acting as the logistical heart of your online venture. This integration can serve as the backbone of online merchants' operations, fostering long-term competitiveness in the ever-evolving e-commerce landscape in Thailand.

How can DEC help businesses?

Traditionally, the process of handling orders required manual data entry into systems like MyDHL+ to generate shipping documents. DEC revolutionises this practice by ensuring easy order compilation and reducing the possibility of data entry errors. It acts as a unifying hub that consolidates orders from various e-commerce platforms (given they operate on valid e-commerce systems), streamlining the process for your convenience.

Much akin to the features offered by MyDHL+, DEC helps end-users to effortlessly view DHL Express rates during the checkout process, access estimated transit times, and conveniently schedule pick-ups post order confirmation. Moreover, crucial shipping information and documents are seamlessly transmitted to DHL Express, enhancing shipping efficiency and customs clearance procedures.

How does the DEC customer and merchant journey work?

Customer journey

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As customers explore the DEC interface, they'll discover a user-friendly process designed for their convenience at every step:

1. Checkout: Customers select their preferred items and add them to their cart.
2. Address details: Next, they enter comprehensive delivery details.
3. Method of shipping: Customers can opt for DHL Express Thailand as their shipping service.
4. Payment fulfilment: Payment is securely processed.
5. Completion of orders: The order is finished and submitted for review.

Merchant journey

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From confirming orders to the delivery, DEC offers a variety of features aimed at simplifying the e-commerce journey for merchants:

1. Order verification: After reviewing and making necessary changes to the orders, data is transmitted to DHL Express Thailand.
2. Collection: Merchants have the choice of automated dispatch or manual collection.
3. Order dispatched: The package is fully tracked once dispatched. Recipients can then select their method of collection.
4. Delivery: Once the delivery is completed, an electronic confirmation of delivery (ePOD) serves as confirmation of a successful order fulfilment.

What e-commerce platforms support DEC?

DEC offers integration to a wide spectrum of renowned e-commerce platforms, ensuring that Thai businesses across various platforms can harness its benefits. Supported platforms include:

• Shopify
• WooCommerce
• Magento
• Magento2
• BigCommerce
• PrestaShop
• Teindanube
• Squarespace
• Catch.com.au
• Amazon (no checkout rates)
• eBay (no checkout rates)
• OpenCart (no checkout rates)
• Wix (pilot)

This broad spectrum of supported platforms showcases DEC's versatility and adaptability to cater to a diverse range of e-commerce businesses.

What are the key features of DHL Express Commerce?

DEC offers a range of features that make it a game-changer for e-commerce businesses:

• E-commerce integration: Swift connectivity with leading e-commerce platforms and marketplaces. New orders will appear in your preferred e-commerce platform or marketplace.
• Live checkout: Access to DHL products and rates during the checkout process. DHL Express rates and products are shown automatically, in real time
• Label creation: Effortlessly import orders and print DHL shipment labels.
• Invoice creation: All waybills and invoices can be created in the DEC portal.
• Label printing: Print DHL shipping label, packing slip, and invoice.
• Order completion: Orders are updated with tracking until delivery and notifications are given upon closure after printing.
• Address validation: Adjustment and validation of orders including customer addresses before shipping by DEC.
• Automated shipping: Automatic import of DHL orders into DEC, label printing, and updates orders.
• Multi-channel: Sell to multiple marketplaces while shipping DHL Express from one place.
• Pickup: Option to create a pickup request.

These features streamline order processes, from checkout to completion, enhancing efficiency and ensuring a hassle-free experience for both businesses and customers.

Empowering cross-border shipping

DEC empowers cross-border transactions by seamlessly integrating DHL Express shipping services with e-commerce stores. Shoppers can access real-time DHL Express shipping rates and services during checkout, facilitating a convenient cross-border delivery option. Simply follow a few simple steps to activate these checkout features to integrate DHL Express into your e-commerce business and enable customers to enjoy fast, reliable international shipping.

Simplified order management and shipping

Upon integration with your e-commerce store or marketplace in Thailand, DEC automatically imports DHL Express orders. A single click generates shipment labels, updates orders with tracking information, completes orders and notifies customers. Dispatch alerts are sent, keeping customers informed about their order's status, ultimately ensuring prompt and reliable deliveries.

How to set up DEC

Commencing your venture with DEC is simple, requiring only an existing DHL Express Thailand account and an online e-commerce platform. This service is provided free of charge to all DHL Express Thailand customers. Feel free to contact your account manager to obtain comprehensive implementation information. They will assist you in arranging for dedicated Customer IT representatives to provide you with an overview of DEC and your user account. Next, our IT professionals will support you in the selection and integration of the most suitable options based on your platform, products, and services.

How much does DEC cost?

There are no charges for DHL Express customers when using DHL Express shipments. While similar solutions often come with added monthly subscription fees for e-commerce businesses, DEC offers advanced e-commerce capabilities without any extra expenses, ensuring your business remains efficient and competitive.

Ready to transform your e-commerce experience?