Taiwan Customs Regulatory Changes, in effect 1 July 2022

In order to increase the transparency regarding private consumers importing goods to Taiwan and increase the level of identity security, the Taiwan Customs Authorities have developed the new regulation called Real Name Authentication (RNA) which is consisted of pre-registration and pre-clearance authentication. The new standard is targeted to be effective as of 1 July 2022. Overview of the Taiwan customs regulatory changes are as below.

• This is mandatory for Business-to-Consumer (B2C) & Consumer-to-Consumer (C2C) shipments to Taiwan. The only exception are document shipments.
• All private consumers (consignees/importers) of shipments into Taiwan are required to download the EZWAY Customs application & register their mobile phone numbers – this is a one-off process.
• When goods are ordered, and the DHL Express Waybill to Taiwan is created, the private consumer in Taiwan will be notified by DHL (via SMS/e-mail) and by the EZWAY Customs application to pre-authenticate their shipment against their unique DHL Waybill Number (via the EZWAY application).
• This process must be done for each import shipment to allow the Customs Clearance of the goods.

 Download EZWAY Customs application here:

Shippers from rest of world to Taiwan should follow the instructions below to avoid delays

• Pro-actively inform all their Taiwan private consumers (consignees / importers) of this new regulation.
• Provide the Taiwan private consumer’s mobile phone number & e-mail address when creating the shipment with DHL -  in case DHL needs to contact the receiver.  The Taiwan mobile phone number can be provided in any of the formats below:
  • +886-9xx-xxx-xxx (with the +886 country code)
    
  • +886-09xx-xxx-xxx (with the +886 country code, and number starting with a ‘zero’)
    
  • 09xx-xxx-xxx (without the +886 country code, and number starting with a ‘zero’)
    
• Provide complete and accurate Commercial Invoice data electronically via the DHL Express Electronic Shipping Solutions, such as: goods descriptions, itemized values, country of origin, etc.
  

Receivers in Taiwan should follow the instructions below to avoid delays

• Download the EZWAY Customs application & register their mobile phone numbers – this is a one-off process.
• When goods are ordered, and the DHL Express Waybill to Taiwan is created, the private consumer in Taiwan will be notified by DHL (via SMS/e-mail) and by the EZWAY Customs application to pre-authenticate their shipment against their unique DHL Waybill Number (via the EZWAY application).
• This process must be done for each import shipment to allow the Customs Clearance of the goods.

Impact for Shippers (from Rest of World to Taiwan) & Receivers (in Taiwan)

Without the EZWAY mobile phone registration (one-off) & pre-authentication (per shipment), your shipment will be:

• Rejected during Customs Declaration
• Held at the Taipei Gateway and contacted by DHL for RNA process
• Returned to shipper if the receiver does not pre-register and authenticate their shipments within 7 days of arrival.
• Subjected to Bond Storage charges (for the period that the shipment is held)

The Real Name Authentication (RNA) is to ensure correct identity of private consumers only. It has no impact on the duties and taxes, all current rates and process remain same.

For additional information, see below.

• Visit the Taiwan Customs Administration, Ministry of Finance website, click HERE
• How to register and complete RNA via EZWAY, click HERE
• Watch Real Name Authentication on YouTube
• Read about Regulations Governing Customs Clearance Procedures for Air Express Consignments, click HERE

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