DHL Express Launches WhatsApp Digital Assistant in Singapore

DHL Express Singapore will be launching WhatsApp Digital Assistant (DA) on 1st June, 2020. DHL Express DA is designed to instantly address all your fundamental international shipping queries, you can now receive curated shipping information and track your shipments on the go!

WHATSAPP DIGITAL ASSISTANT FEATURES:

• Track and trace shipment by Air Waybill (AWB) level
• Direction to MyDHL+ for calculation of rates and transit times
• Get shipping updates and information
• Live chat integration 

Start chatting with us on WhatsApp by clicking on this link and saying "Hi".

WHAT YOU CAN DO WITH WHATSAPP DA?

1. TRACK YOUR SHIPMENT

Key in your 10-digit DHL Express waybill number and the DA will update you with the latest status of your shipment. Your parcel tracking information is pulled directly from our network to give you the most accurate whereabouts on your parcel or document. WhatsApp DA can only track one Air Waybill (AWB) at a time.

2. CHECK ON RATES AND TRANSIT TIME

If you need to check on rates or the estimated transit time, the DA will give you a link to access MyDHL+ where you will have to key in the details of your shipment to receive an accurate quotation or estimation on the shipping duration. You do not need an account to access MyDHL+.

3. COVID-19 SHIPPING INFORMATION

As we are in the midst of COVID-19, we are observing that there is a surge in medical or hygiene related commodities. WhatsApp DA provides local bite-sized tips for importing and exporting these items for your easy reference. For example, you can type a query on ‘importing masks into Singapore’ to view the latest updates and guidelines for your reference. The information will be updated frequently to provide you up-to-date tips!

4. LIVE CHAT INTEGRATION

While the WhatsApp DA provides automated responses to basic queries, we have tied it to our Live Chat function to cater to more complicated requests. If the DA does not provide a satisfactory response, simply input ‘CSA’ in the chat to engage the Live Chat. You will be prompted to key in your name and e-mail address before proceeding. Our customer service agents manages the Live Chat 24/7.

WHAT’S THE DIFFERENCE?

With the commencement of WhatsApp DA, you now have multiple avenues to reach DHL Express Singapore. Our objective is to make sure that we are conveniently accessible for all your shipping needs. To help you identify which option would best address your queries, you can refer to the table below:

While there are 3 different avenues to speak to our customer service agents, (Hotline, Live Chat, and WhatsApp) only Live Chat and WhatsApp is operational 24/7 and available online. Talk to us remains the only option to get in touch with our sales personnel for account-related queries and getting started with DHL Express.