By this time, Australian DHL Express employee numbers had doubled in size. There were 5-6 x couriers, 2 x operations/ customer service agents taking pickup bookings, 1 x sales representative, 2 x in accounts, 1 x manager, and a ginger cat.

A Teletex machine was used for all international correspondence and all manifesting was done by hand. Also DHL Express Australia's first on board courier was dispatched to New Zealand – after this came San Francisco and then London.

The Customer Service team relocated and became a centralised call centre in Brisbane.

When a tidal wave hit Papua New Guinea, DHL Express Australia flew 20 tonnes of emergency goods out on a DHL plane – this included 1 tonne donated by DHL staff.

DHL Express' successful partnership with Surf Life Saving Australia was established.

After a long journey, including nine years negotiating with Sydney Airport Corporation (SACL) and two years to build, the Oceania Hub (SYD GTW & SSE) opened in Sydney. In the same year a new Perth facility was opened as a collaboration between DHL Express and DHL Global Forwarding. It was a 2,000 square metre facility with the potential to move 9,000 tonnes of freight.

The Oceania Deutsche Post DHL Group Disaster Response team (DRT) was formed with 25 members. OC DRT members have deployed to The Philippines (09), Samoa (09), Pakistan (10) and Christchurch (11).

Three Sydney Service Centers were consolidated into one super centre in Homebush. At the same time, a high speed re-weigh was introduced into the Sydney South East facility. This re-weigh was a 'first' in the Asia Pacific Region.

DHL was the proud naming rights sponsor of the British and Irish Lions tour, which combined the best players across England, Ireland, Scotland and Wales. DHL Express celebrated its 10 year partnership with Surf Life Saving Australia.

DHL renewed its commitment to delivering safer beaches by signing another three year contract to support Surf Life Saving Australia. A new airport facility at Melbourne opened, marking a AU$20 million investment. Another facility in Victoria, South East Melbourne, also underwent a refurbishment.

A new service centre in Canberra was officially opened. In May, an internal training facility, the CIS Centre of Excellence opened in Brisbane.

To serve the growing e-commerce market, the company officially launched its On Demand Delivery service following a trial in 2015, enabling shippers and receivers globally to select from a range of flexible and convenient delivery options.

The Boeing 757 servicing the trans-Tasman route between Sydney and Auckland was retired in July and a new Boeing 767-300F implemented, providing 50 per cent more cargo capacity. In October, the first purpose built Gold Coast Service Centre was opened to support growing e-commerce businesses in the south east Queensland and northern New South Wales region. DHL Express celebrated 15 years of partnership with Surf Life Saving Australia and re-signed to continue supporting the organisation for another three years. On day 120 of the Global Globe Race, DHL sponsored Susie Goodall arrived in Storm Bay, Tasmania.

The customer contact centre in Brisbane was relocated to a new 3,200 square metre office on George Street to cater to a future 20 per cent expansion in workforce.

A new 8,600 square metre Sydney Service Centre opens, with an investment of AU$50 million in infrastructure. In November, a new trans-Tasman service is launched to directly connect Melbourne and Auckland, New Zealand.