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CONTACT US
Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.
General Shipping
Customer Service Hotline for: Pickup or Delivery Request, Check Shipment Status or Proof of Delivery
| Hours | Phone | |
|---|---|---|
| Mon - Fri 7:00am – 08:00pm AEST | 13 14 06 (local call center) | |
| Weekend/PH 8:00am – 4:00pm AEST | +61(7)3724 5700 (overseas) |
Billing and Invoicing
| Hours | Phone | |
|---|---|---|
| 0900-1700 AEST, 0900-1800 AEDT | 1300 301 307 | auaccounts.query@dhl.com |
| 0800-1900 AEDT (Duty collection) | 1300 921 066 (Duty Collection) |
Technical Support for Online Shipping Tools
Technical Support for: Online, Advanced and Integrated Solutions
| Hours | Phone | |
|---|---|---|
| Business Hours: 8:30 - 19:00 (AEST), Monday to Friday | 1800 226 349 | https://help.dhlexpau.com/ |
| Sat, Sun, P\H: Closed |