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Contact Us

DHL Express welcomes your general inquiries, comments and suggestions.

Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.

General Shipping

Customer Service Hotline for: Pickup or Delivery Request, Check Shipment Status or Proof of Delivery

Hours Phone Email
Mon - Fri 7:00am – 08:00pm AEST 13 14 06 (local call center)
Weekend/PH 8:00am – 4:00pm AEST +61(7)3724 5700 (overseas)

Billing and Invoicing

Hours Phone Email
0900-1700 AEST, 0900-1800 AEDT 1300 301 307
0800-1900 AEDT (Duty collection) 1300 921 066 (Duty Collection)

Technical Support for Online Shipping Tools

Technical Support for: Online, Advanced and Integrated Solutions

Hours Phone Email
Business Hours: 8:30 - 19:00 (AEST), Monday to Friday 1800 226 349
Sat, Sun, P\H: Closed