FAQ

• What will my users see if they are yet to be approved by the Account Admin?
  For MyDHL+, an error message will be displayed when they reach the payment section. For DHL eMailship, a rejection email will be sent to the requestor.
• Can we re-trigger the email to approve/reject user?
  It is not possible to retrigger the request email to the Account Admin. However, the Account Admin can have full access to all pending requests via MyDHL+.
• If the Account Admin rejects the approval at first and the user enters the account number again, will the Account Admin get the request for approval/rejection again?
  No, the email address is already registered as 'Rejected' by the Account Admin.
• Can one (1) DHL Express Account Number have more than one (1) Account Admin?
  Yes, customer can have as many account administrator as required.
• What happens when a new Account Admin is added by an existing Account Admin?
  If the Account Admin's email address is new to MyDHL+, a new user profile will be registered. If email address already exists in MyDHL+, no action will be triggered and the customer will be able to see 'Access eSecure' from the MyDHL+ menu on the next successful login the top navigation on next successful login.
• Other than whitelist by email address, can customers whitelist using email domains?
  Yes. Customer can whitelist by email domains for example all @dhl.com can use an eSecure account when using this option. However email domains like @gmail, @yahoo, @hotmail are not allowed.