Medical Express (WMX) Service

From medical devices to in-vitro microorganisms, priority handling of these goods will be required during shipping and delivery. Whether you are a clinic sending in-vitro reagents or a pharmacy buying your medicine supply from Malaysia to Singapore, achieving the highest levels of speed and reliability is a must to safely transport these items internationally.

DHL Medical Express, or WMX is a specialised shipping solution typically catered to research, biotechnology and pharmaceutical companies that have an approved account with us. Our WMX service is designed to handle your shipments with the utmost care, offering an array of upgradeable services to guarantee that your shipment reaches its intended destination in optimal condition.

When you use our medical express service, you are entrusting your shipment to a dedicated team of experts that are well-versed in handling WMX shipments. From customer service support, to the operations team handling the shipments, up to the delivery courier, we ensure that your shipment is fully compliant locally, regionally and with IATA regulations.

WMX shipments enjoy the latest possible collection timings and priority delivery, due to the sensitive nature of the shipments. Our in-house customs teams are experienced in clearing your shipments on priority to ensure that your shipments do not get held up for prolonged periods.

For all our WMX shipments, we have optional add-on services to give you a better sense of security.

Short Lead Time

Benefit from short notice booking and expedite your shipping process with our Monday to Saturday pickup.

Easy Booking

Booking is made simple with the DHL Express Logistics Platform (ELP). Support available from our customer service team. 

Full Compliance 

Rely on our DG-compliant transportation and UN 3373 Category B for biological items.

End-to-End Shipment Visibility

Track your medical deliveries from start to finish with 24/7/365 real-time shipment monitoring.

If you think that your business requires DHL Express’ WMX capabilities, you should inform your account manager. Before granting the proper authorisation, we have to verify your eligibility for the service. We must ensure you are in-compliance with dangerous goods (DG) standards for international transportation.

Most businesses that require the WMX service deal with sensitive contents that fall under dangerous goods (DG) classifications. DHL Express will send our in-house DG team to evaluate your premises prior to enabling the service.

WMX Approved Shippers

We understand that medical or pharmaceutical contents must be handled with priority and care, so once your account is approved we will customise a comprehensive logistics solution to ensure that your shipments are well taken care of.

A tailored service, customisable to your needs.

FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING MEDICAL DEVICES

1. How do I pack medical devices and medicines before shipping?

Packing medical devices and medicines properly before shipping internationally is vital in order to guarantee safe delivery of the items. The very first step is to secure the item within corrugated cardboard or plastic boxes, depending on the type of medicine or device. Then, ensure that you provide sufficient padding around the object inside the box. Consider using packing material such as styrofoam peanuts, bubble wrap or other suitable materials for added protection to provide cushioning during transit. With these steps taken, your item will be packed safely for swift courier service.

2. Can you ship prescription drugs through DHL Express internationally?

Yes, as long as you are a WMX Approved shipper. Before your business can gain access to this service, DHL Express will send a team of professionals to visit your premises in Singapore and perform a comprehensive evaluation to make sure that all safety regulations are met. Upon confirmation, you can start using WMX for prompt courier delivery of medical devices and other contents.