Get in touch with Customer Service

27 June 2024

DHL Express UK

DHL Express tracking keeps you informed as your shipment moves throughout our network, 24 hours a day – 7 days a week.

Tracking online is the fastest way to check the status of your shipment(s). No account, no password required. You just need the 10-digit waybill number(s). Tracking is also available through your usual shipping tool.

Once your shipment is delivered, you will see the date, time and the name of the person who signed for the shipment.

Track your Express shipment

DHL eCommerce UK

Please ensure you contact the correct team. If you are looking to track a parcel from DHL eCommerce UK, click here.

DHL eCommerce UK tracking numbers have various formats:

UK shipment - 14 digits e.g. 41505910017980
Driver calling card - 7 digits e.g. 3710615
UK return shipment - 24 digits, always starts with ‘JJD’

Track your eCommerce shipment

Get in touch

Chat now

Access our digital assistant. It is available 24/7 to answer your questions. Look for the blue speech bubble in the bottom right-hand corner when clicking through.

Our WhatsApp Digital Assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer your questions. Simply add the DHL Express WhatsApp number +44 01163 265750 to your phone contacts and start a WhatsApp chat!

Alternatively, click here to start a WhatsApp chat from your browser.

Call us

BUSINESS CUSTOMERS: 0844 248 0844*
INDIVIDUALS: 0344 248 0012

Local call rates apply

*Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge.

Send an email

Claim for loss | Claim for damage | Support Services Group Booking / Quote | Customer Service - Outside of UK

MORE EMAIL OPTONS

Customer Facing IT Technical Support | Report Fraud | Straight to the Top

Suspicious email or text? Report it to Action Fraud

Customer Service Opening Hours

Monday – Friday: 07:30 – 20:00
Saturday: 08:00 – 14:00
Sunday: Closed

Holiday schedule

We're closed on these holidays:

New Year's day - January 1
Good Friday - March 29
Easter Monday - April 1
Early May bank holiday - May 6
Spring bank holiday - May 27
Summer bank holiday - August 26
Christmas day - December 25
Boxing day - December 26