The complete guide to using MyDHL+

Whether your business involves an e-commerce platform, a brick-and-mortar store, or a business-to-business (B2B) function, having an effective third-party shipping partner is key for long-term success. In New Zealand, market leaders tout having a positive customer experience as one of the essential factors in building customer loyalty and increasing brand perception for your business. 

In an increasingly digital and modern society, customers look towards a strong brand relationship and consistent positive customer experience as reasons to repeatedly purchase from a business rather than just the price and quality of the items delivered. Furthermore, with the increase in the accessibility of online shopping platforms, consumers are turning their attention to having their items delivered directly to them rather than visiting physical stores.

With these two mitigating factors in mind, enlisting the help of a globally-known shipping partner, such as DHL Express, can easily position your business ahead of the competition. This article will explain the various features of MyDHL+ and how this shipping management tool offers automated solutions that streamline your business’ operations. Ensure exceptional customer experience and increase your brand perception in the eyes of your desired demographic.

How can a one-stop shipping tool be beneficial to you?

New Zealand's market is seeing significant growth due to the increase in cross-border trade, evident by statistics tallied by Mordor Intelligence. In particular, exports from the United Kingdom (UK) to New Zealand have risen significantly within a four quarter period leading up to the end of the second quarter of 2022 – resulting in total exports amounting to £$1.4 billion, a 7.4% (or £97 million) boost compared to the second quarter of 2021. At the same time, total UK imports from New Zealand reached £971 million during these four quarters, with growth of 1.7% (£16 million) coming about over this period.

To facilitate this, it is pivotal that businesses convey all necessary information clearly and succinctly to relevant customers – whether it is by an online platform, email, or text. This includes details such as dispatch date, updates on the location of their item, warnings related to any issues affecting the arrival of their item, and, accurate date and time for the completion of their item delivery. This is where a powerful platform like MyDHL+ comes in. 

Steps to using MyDHL+

1. Create digital documentation 

Filling out paper documentation pertaining to customer information and delivery details can be a hassle and is also incredibly time-consuming. To allow our partners more time to focus on growing their businesses, MyDHL+ offers you a platform to digitally record all your customer information and details effortlessly. Our intuitive software makes the tedious process of logging customer information easy and allows your employees to effortlessly fill in details when required. 

Additionally, the system remembers previously keyed-in personal details, which can be extremely useful for repeat customers. All you have to do is key in your DHL Express account number and register your user information. This function can also be useful if you and your business intend to enable a loyalty program and rewards system for repeat customers.

Another function of MyDHL+ is that it extracts information from its database and automatically fills in the relevant shipping documentation. For example, when shipping your product, instead of repetitively filling in the same information for both the air waybill and pro forma forms, the sophisticated MyDHL+ platform automates it for you.